For the purposes of this Privacy Policy, “Personal Information” means information that is personally identifiable to individuals, and includes contact details (e.g., name, mailing address, email address, telephone number), demographic data, household information, and transaction-related details.

The Personal Information Protection and Electronic Documents Act (PIPEDA) and associated statutes and regulations apply to private-sector organizations across Canada that collect, use or disclose Personal Information in the course of a commercial activity. These obligations apply to The Freedom Ladder as well.

While using our site or receiving services from us, we may ask you to provide us with certain Personal Information that can be used to contact or identify you. Except where authorized or required by law, we will not knowingly disclose your Personal Information to any third parties, except in the following circumstances:

1. When we have received your consent to do so;

2. When the law permits or requires such disclosure;

3. To our affiliates, agents, and advisors, but only for the purposes described in this Privacy Policy; and

4. To the purchaser of all or substantially all of the assets of our business.

The Freedom Ladder may use Personal Information that it collects for the following purposes:

- To identify and communicate with you;

- To assist you when you contact our support services, including directing your questions to the appropriate team member, investigating and addressing concerns, and improving our responses;

- To provide you with information on products, services, or opportunities we reasonably believe may be of interest to you; and/or

- To comply with applicable laws and regulations.

We will only request the information needed for the purposes that we have identified to you. If you wish to opt out of the collection, use, and disclosure of your Personal Information in accordance with this Privacy Policy, please contact our Privacy Officer using the contact information provided below.

We collect information that your browser sends whenever you visit our site. This “Log Data” may include your browser type and version, pages visited, the date and time of your visit, and time spent on pages. We may also use third-party services such as Google Analytics and Facebook Ads Manager that collect, monitor, and analyze this data.

Subject to your consent, we may use your Personal Information to send you newsletters, marketing or promotional materials, and other communications related to our offerings.

Cookies are small data files that may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device. We use cookies to collect information, including aggregated data, about your interaction with our site. You can instruct your browser to refuse all cookies or alert you when a cookie is being sent. However, some portions of our site may not function properly without cookies.

The security of your Personal Information is important to us. We store electronic data in confidential, password-protected databases located in Canada. Our staff are trained to handle Personal Information only as necessary and in accordance with this Privacy Policy. Please note that information transmitted over the Internet may be intercepted by third parties. As such, we cannot guarantee absolute security and do not assume liability for any unauthorized interception or misuse of information.

This Privacy Policy is effective as of January 23, 2025 and remains in effect unless updated. We reserve the right to update or modify this Privacy Policy at any time. Updates will take effect immediately upon posting on this page. If material changes are made, we will notify you via email (if provided) or through a prominent notice on our website.

You may request access to your Personal Information at any time by contacting our Privacy Officer using the contact details below.

To request access to your Personal Information, to register a privacy-related complaint, or if you have any questions regarding this Privacy Policy, please contact our Privacy Officer at: support@thefreedomladder.ca